Tongle Mental Health

1. Our Commitment to Privacy

We are dedicated to ensuring the confidentiality and security of personal information provided by employees accessing our EAP services. This policy covers the following aspects of our privacy practices:

• Types of personal information collected
• Methods of collection
• Purpose of use
• Information sharing and disclosure
• Access and correction of personal information
• How to lodge a complaint
• Handling of non-personal information

2. Definitions

Personal Information: Information that identifies or can be used to identify an individual, including sensitive data.

Sensitive Information: Includes health and medical data necessary for the provision of mental health services.

3. Types of Personal Information Collected

Depending on your interactions with our services, Tongle Mental Health may collect the following types of personal information:

• Contact Information: Name, date of birth, address, email, phone number, and emergency contacts.
• Employment Information: Employee number, job title, work history, and performance details.
• Health Information: Medical history and mental health information related to the delivery of EAP services.
• Other: Any additional information provided by you or your employer that is relevant to EAP services.

4. Collection of Personal Information

Tongle Mental Health collects personal information in a lawful and transparent manner. We may collect information directly from you, or through employer referrals. Methods of collection include:

• Face-to-face counseling sessions
• Phone or video consultations
• Email communications
• Online forms through our website or mobile app
• Employer-provided data, where necessary

Additionally, we may collect non-personal information such as IP addresses and browser types when you visit our website to improve user experience.

5. Use of Personal Information

We use your personal information solely for the purpose of providing and improving EAP services, including:

• Delivering mental health support and counseling
• Coordinating and managing EAP services
• Communicating with you regarding appointments and services
• Complying with legal and regulatory requirements
• Improving the quality and effectiveness of our services through quality assurance activities

6. Sharing of Personal Information

Tongle Mental Health takes the privacy of personal information seriously and will only share information under the following circumstances:

• With your explicit consent
• To authorized health professionals for service delivery purposes
• With third-party service providers (such as insurance companies) involved in your care, where necessary
• To comply with legal obligations or court orders
• To prevent serious harm to an individual's health or safety

7. Security of Personal Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, loss, or destruction. Only authorized personnel have access to personal information, and we regularly review our security practices.

When personal information is no longer required, we securely destroy or de-identify it in accordance with legal requirements.

8. Access to Personal Information

You have the right to request access to your personal information at any time. To request access, you can:

• Call us at +6580136891 (Singapore), +601151116016 (Malaysia)
• Email us at Hello@tongle.space

We will acknowledge your request within five working days and provide access unless restricted by law.

9. Correction of Personal Information

To ensure the accuracy of your records, you may request corrections to your personal information by:

• Calling us at +6580136891 (Singapore), +601151116016 (Malaysia)
• Emailing us at Hello@tongle.space

We will promptly update our records and notify any relevant third parties of changes.

10. Privacy Complaints

If you have concerns or complaints about how we handle your personal information, please contact our privacy officer at:

Phone: +6580136891 (Singapore), +601151116016 (Malaysia)

Email: Hello@tongle.space

We will acknowledge and investigate your complaint within 10 working days. If you are dissatisfied with our response, you may escalate the issue to the relevant data protection authority.

11. Openness

This privacy policy is available to anyone upon request. For more information or to request a copy, please contact us at Hello@tongle.space.